Question 1

Where are you located?

Accepted Answer

We are located in Paris, France. We will answer inquiries as soon as possible though time zone differences may cause delayed responses. The best way to contact us is either through instagram @lux_symbolica.no, WhatsApp or by email info@luxsymbolica.com.

Question 2

I don't have a business, can I buy just for myself?

Accepted Answer

No, we only sell B2B (including wigmakers, hair stylists, hair salons, actors and other hair professionals and artists) at the present time, with the exception of individuals with hair loss who would like to consult about wig, toupet or topper options.

Question 3

What makes Lux Symbolica different from retail hair suppliers?

Accepted Answer

Lux Symbolica functions as an institutional authority, not a retail vendor. We provide exceptional natural materials, professional consultation, and risk mitigation for high-stakes professional environments. Our approach is based on measurable standards and accountability, not marketing claims.

Question 4

How can luxury salons benefit from B2B partnerships with Lux Symbolica?

Accepted Answer

Professional B2B partnerships provide verified materials with documented specifications, professional consultation on material selection, risk mitigation, and confidential engagement that reflects your salon's exclusive positioning. This elevates salon operations and enhances client outcomes.

Question 5

What is the professional authorization process?

Accepted Answer

Professional authorization involves reviewing your project requirements, understanding your technical specifications, and confirming alignment with our standards. This process ensures we can deliver materials and consultation that meet your professional needs.

Question 6

How does Lux Symbolica ensure ethical hair sourcing?

Accepted Answer

All materials in our database are laboratory-verified and documented for origin and composition. We maintain institutional standards for ethical sourcing and provide transparent documentation that luxury brands can communicate to consumers.

Question 7

Do you sell wholesale?

Accepted Answer

Large quantity allotments are designated for our B2B clientele. Upon filling out our Professional Intake Form we can assess the possibility of working with your business and how we can assist you.

Question 8

Do you sell closures and frontals?

Accepted Answer

No, we do not sell closures or frontals.

Question 9

Do you sell hair extensions or wigs?

Accepted Answer

Hair extensions and wigs are custom made at the request of our clients and filled through third party services. We send our hair to our client's factories as a service. Our products are available to our B2B clients.

Question 10

How can I place an order?

Accepted Answer

We only provide products and services to our B2B clients. You may contact us using our Contact Us form or our Professional Intake form for inquiries.

Question 11

Why can't I shop in the Boutique Pro?

Accepted Answer

Only our B2B clients with verified businesses may have access to our Boutique Pro.

Question 12

What payment methods do you use?

Accepted Answer

B2B client payments are accepted through Stripe, PayPal, Bank Transfer, Bank Wire, or cash. Cash payments are accepted in our Private Showrooms in Paris.

Question 13

What shipping method do you use?

Accepted Answer

We send shipments through DHL which we have found to be the most reliable insured shipping method worldwide. International clients are responsible for all taxes and customs fees if any.

Question 14

How fast can I get my package?

Accepted Answer

Because we are located in Europe, packages sent to EU countries typically have a 1-2 day delivery time. Please contact us for the current customs delay estimate to send outside of Europe.

Question 15

Why was the UK entity LUX SYMBOLICA LTD dissolved, and why was a US trademark in the Cosmetics category abandoned?

Accepted Answer

Both decisions reflect the same strategic direction. LUX SYMBOLICA LTD was dissolved in 2020 as client activity and professional demand consolidated naturally around Paris, where the majority of our international institutional relationships are based. The Paris SASU was always the intended permanent structure for this work. Separately, an exploratory US trademark filing in the Cosmetics and Cleaning Products category was formally abandoned by official filing in 2022 — a deliberate choice to concentrate exclusively on scientific hair standards, provenance verification, and institutional B2B rare hair sourcing. Neither decision was a lapse or a failure. Both were documented, intentional, and consistent with what Lux Symbolica has always been built to do.

FREQUENTLY ASKED QUESTIONS

FAQ

Where are you located?

What makes Lux Symbolica different from retail hair suppliers?

What is the difference between virgin hair, raw hair, and rare hair?

Why was the UK entity LUX SYMBOLICA LTD dissolved, and why was a US trademark in the Cosmetics category abandoned?